Refund Policy

At Xenver Inc, we are committed to ensuring customer satisfaction. This Refund Policy outlines the conditions under which we offer refunds for products and services purchased through our platform.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• The product or service purchased is defective or not as described.
• The request for a refund is made within 30 days of the purchase date.
• Proof of purchase (such as an order confirmation) must be provided at the time of the refund request.

Refund requests outside this timeframe or without valid proof of purchase will not be eligible for a refund.

2. Non-Refundable Items

Certain items and services are non-refundable, including:

• Customized or personalized products
• Services that have already been fully delivered
• Digital products (if downloaded or accessed)
• Subscription services (after the subscription period has started)

3. How to Request a Refund

To initiate a refund request, please contact us at sales@xenverinc.com with the following information:

• Your name and contact information
• Order number or proof of purchase
• Reason for the refund request
• Any supporting documentation (e.g., photos of defective products)

Our customer support team will review your request and respond within 7 business days.

4. Refund Process

Once your refund is approved, we will process the refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Refunds may take up to 7–10 business days to be reflected in your account. If you do not receive your refund after this time, please contact us again for further assistance.

5. Partial Refunds

In some cases, partial refunds may be granted (e.g., if a product is returned in used or damaged condition but is otherwise eligible for a refund). We reserve the right to determine the amount of any partial refund.

6. Return Shipping

For physical products, the customer is responsible for return shipping costs, unless the item received was defective or incorrect. Refunds for shipping costs are not generally provided.

7. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with the last updated date. It is your responsibility to review this policy periodically for updates.

8. Contact Us

If you have any questions regarding our Refund Policy, please contact us at:

Xenver Inc
Email: sales@xenverinc.com